Frequently Asked Questions
How does the campus authorize access to companies, driver level locker access, Luxer One’s parcel company integration service?
Luxer One takes the responsibility of pre-setting carrier codes for every new locker system that is introduced. These codes are then shared with both local carriers and, in certain instances, at the corporate level. This ensures that any carrier involved in making a delivery at that specific locker has the necessary access to the system.
What is the process for informing/authorizing the delivery companies to access the lockers for unattended delivery?
To ensure a successful implementation of Luxer One, we have discovered that collaborating with the staff and providing them with training is crucial. The advantage of having onsite staff who are already present and familiar with local carriers allows for effective communication and demonstration of the required tasks. Luxer One will offer the essential support and tools necessary to onboard the carriers and facilitate the process.
How students and staff can return parcels, such as borrowed AV or recreation center equipment, or even for game day storage?
Exchanging items through a Luxer One locker is a straightforward process. Typically, the user initiates a request for assets, resources, or equipment. The staff then places the requested item in the designated locker for the intended recipient. Once the item is secured in the locker, the recipient is promptly notified about its availability for pickup. The recipient can then proceed to the locker location and retrieve their requested item.
How do we better manage peak parcel delivery periods such as valentine’s day and other holidays?
Luxer One provides a range of options to guarantee that your locker system can effectively handle packages, even during peak periods when package volume is exceptionally high. These options include:
- Oversized Locker: Luxer One offers oversized lockers specifically designed to accommodate multiple deliveries of various shapes and sizes. These lockers ensure that even larger packages can be securely stored without any issues.
- Multi-Package Delivery Feature: With Luxer One's multi-package delivery feature, carriers have the ability to deliver multiple packages intended for the same recipient into a single locker. This feature optimizes occupancy within your system and maximizes efficiency.
- Overflow Solution: Luxer One can designate an overflow area, such as back mailroom shelving, where packages can be temporarily stored in cases of high volume. This allows for seamless management of excess packages and prevents any disruptions to the system.
By utilizing these options, Luxer One ensures that your locker system is equipped to handle all types of packages and efficiently manage high package volumes, even during peak times.
What other use cases are you seeing on campuses today other than parcel management?
- Package Pick Up: Luxer One's lockers provide a convenient solution for package pick up on university campuses. Students, faculty, and staff can easily retrieve their packages at their convenience, eliminating the need to wait in long lines at mailrooms or worry about missed deliveries.
- Peer-to-Peer Exchange: Luxer One's lockers facilitate peer-to-peer exchanges among students. Whether it's sharing textbooks, equipment, or other resources, students can securely and conveniently exchange items using the lockers, promoting collaboration and community engagement.
- IT Exchange: Luxer One's lockers are an ideal solution for IT exchanges on campus. Students can easily return or collect laptops, tablets, chargers, or other IT equipment through the lockers, streamlining the process and ensuring the availability of necessary resources.
- Temporary Storage: Luxer One's lockers offer temporary storage options for students and staff. Whether it's storing personal belongings, equipment, or materials for a short period, the lockers provide a secure and accessible solution, reducing clutter and promoting a well-organized campus environment.
- Library Book Exchange: Luxer One's lockers can be used for library book exchanges. Students can conveniently return borrowed books or pick up requested materials through the lockers, enhancing the efficiency of library services and ensuring seamless access to educational resources.
What options are there for-campus branding?
Luxer One lockers can be customized to match your school's style guide, allowing you to choose colors that align with your institution's branding and aesthetics. Luxer One offers the option of custom wraps and decals that can be applied to the lockers, providing a unique opportunity to showcase your university's insignia, mascot, and other design elements. These customized wraps and decals not only enhance school spirit but also create a sense of pride and belonging among students, faculty, and staff.
What is needed from the campus to install the lockers.
To ensure a smooth installation of your Luxer One system, a comprehensive system floorplan will be provided. This floorplan will outline the specific spatial, power, and data requirements that need to be fulfilled by the campus. It is essential to complete these requirements to ensure the system functions as intended.
The Luxer One system requires access to live power and internet connectivity to operate effectively. Live power ensures the locker system has the necessary electrical supply, while internet connectivity allows for seamless communication and functionality of the system.
By adhering to the detailed floorplan and fulfilling the requirements for power and data, your Luxer One installation will be set up for success, ensuring a reliable and efficient operation of the system.
